Privacy
Policy

Aarrohi Globelink Ventures Sdn. Bhd. (Company Registration No: 1076766-T), operating from Klang, Selangor, values and respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). By accessing our website at https://aarrohi.com.my or engaging with us through any communication channels, you agree to the practices described in this policy.

We collect personal information that is relevant to providing you with general insurance services. The types of personal data we collect include your name, contact number, email address, and physical address—usually submitted via our website’s contact form. In many cases, additional personal data such as identification numbers, vehicle or property details, or any other relevant information may be collected through direct conversations with you via WhatsApp, phone calls, or emails. We only collect personal data necessary to fulfill the services you request and do so with your consent.

The information we collect is used for several key purposes: to provide insurance quotations, to process insurance applications, to manage ongoing policy matters, and to offer support and respond to your inquiries. Your data also helps us serve you better through personalised communication, and when required, to meet obligations under applicable laws and insurance regulations. Occasionally, we may use your information to send promotional updates or marketing messages through email, SMS, or WhatsApp. You may choose to opt out of such messages at any time by contacting us directly.

We are affiliated with multiple licensed insurance providers in Malaysia and may share your personal information with them for the purpose of obtaining insurance quotes, processing applications, or handling policy matters. Additionally, we use cloud-based storage solutions to securely maintain internal records and facilitate customer service. Other third-party service providers we work with include Google Analytics (to understand website performance), SEO tools like RankMath, and live chat functionality (via WhatsApp). These services help us operate and improve our digital platforms but do not have permission to use your data for other purposes.

We take your privacy seriously and implement industry-appropriate security measures to protect your personal data. All collected data is stored securely in our cloud storage systems, which are accessible only by authorised personnel. We do not collect or store sensitive data such as banking information or account passwords. While no method of electronic storage is 100% secure, we take reasonable steps to protect your data from loss, misuse, or unauthorised access.

Your personal data is retained for a maximum of seven (7) years, in accordance with legal and regulatory requirements under Malaysian law. However, should you request deletion of your data, or if you choose to opt out of future communications, we will remove your data from our records earlier unless retention is legally required.

You have the right to access, correct, or update the personal data we hold about you. You may also withdraw your consent for us to process your data or request for your data to be deleted from our systems. To exercise any of these rights, you may contact us via WhatsApp, phone, or email. We will respond to your request in a timely manner and in accordance with the PDPA.

We may collect data from individuals under the age of 18 only with the express consent of a parent or legal guardian. Such data is collected solely for the purpose of arranging appropriate insurance coverage, and we take extra care in safeguarding minors' information.

All data collected and stored by Aarrohi Globelink Ventures Sdn. Bhd. is maintained on servers located within Malaysia. We do not transfer or share any personal data with parties or data centers located outside Malaysia.

We reserve the right to update or modify this Privacy Policy as necessary to reflect business changes, legal requirements, or improvements in how we protect your data. Any significant updates will be communicated to you via email or other appropriate means. Continued use of our services after such updates constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, how your data is handled, or wish to submit a data-related request, please reach out to us.