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Need help with an insurance quote or policy? Contact our insurance team today for fast, reliable support. You can contact us via WhatsApp, phone, or email — we're ready to assist you with any questions or insurance-related needs.

Business Hours

Mon - Sat : 8.30am - 5.30pm
Sun            : Closed

Office Location

No. 74A, Lorong Sanggul 1E, Bandar Puteri, 41200 Klang, Selangor

Contact

+6016-306 0408
+6012-627 6449 (Kumar)
+6017-608 1381 (Paru)

- Contact Us

Let's Start The Conversation - We're Here To Help

Have questions or need expert guidance? Reach out to us, and our insurance team will be happy to assist you. Whether you're looking for advice, support, or claims, we’re just a message away

1

General Inquiries

2

Claims & Support

3

Policy Assistance & Updates

- FAQ

Got Questions? We've Got Answer

Find answers to the most common questions about our services, policies, and claims process. If you need more help, feel free to reach out!

What types of insurance do you offer?

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How do I choose the right insurance plan?

Choosing the right plan depends on factors like your budget, risk level, and what you want to protect. Our team will assess your needs, compare options from multiple providers, and recommend the best coverage for you. We simplify the process by explaining your choices clearly, so you can make an informed decision with confidence.

What does my policy cover?

Coverage varies depending on the type of insurance and provider you choose. A car insurance policy, for example, may cover accidents, theft, and third-party damage, while a business insurance policy could protect against property damage, liability, and business interruptions. We will walk you through your policy details so you fully understand what is included and what may be excluded.

Are there common exclusions in insurance policies?

Yes, exclusions depend on the specific policy and provider. While each insurance type has different exclusions, common ones may include pre-existing conditions for travel insurance, intentional damages for car insurance, or acts of war and natural disasters for business insurance. Our team will help you review your policy to ensure you know exactly what is covered.

Can I customize my insurance policy?

Yes! We understand that every customer has unique needs, which is why we offer customizable policies. By working with five different insurance providers, we can tailor coverage to fit your specific requirements. Whether you need extra protection, higher coverage limits, or add-ons, we help you choose the best policy that aligns with your needs and budget.

Can I make changes to my policy after purchasing?

Yes, most policies allow for modifications, such as updating coverage, adding riders, or adjusting policy limits. If you need to make changes, simply contact us, and we’ll guide you through the process based on your provider’s terms. Our team ensures that your policy remains aligned with your needs, even if your situation changes.

How do I pay for my insurance?

We offer flexible payment options to suit your budget. You can choose to pay monthly, annually, or in a lump sum, depending on the type of policy you select. Payments can be made through online banking, credit/debit cards, or direct bank transfers. If you need assistance setting up your payment plan, our team is here to guide you through the process.

Are there any discounts available?

Yes! We work with multiple insurance providers, and many of them offer special discounts depending on the type of policy and your eligibility. Discounts may be available for bundling multiple policies, maintaining a good driving record, having security measures in place for property insurance, or being a long-term customer. We can help you explore the best available options and find a policy that gives you maximum savings while still providing the coverage you need.

How do I file an insurance claim?

Filing a claim is straightforward. First, notify us immediately about the incident so we can guide you through the next steps. Then, gather necessary documents such as a police report, medical records, or receipts, depending on your claim type. Once you submit the claim form with the required documents, we’ll work closely with your insurance provider to ensure a smooth process and keep you updated until the claim is settled.

How long does it take to process a claim?

The claim processing time varies depending on the type of insurance, the complexity of the claim, and the provider’s policies. Simple claims, such as minor vehicle damage, may be settled within a few days, while more complicated cases, like medical or business-related claims, may take a few weeks. Regardless of the timeline, we actively assist and follow up to ensure your claim is processed as quickly as possible.

What happens if my claim is denied?

If your claim is denied, don’t worry—we’re here to help. First, we’ll review the reason for the denial, as insurance providers usually specify whether it’s due to missing documents, policy exclusions, or other factors. If the denial is due to an error or missing information, we can assist you in submitting an appeal or providing additional documentation. If the claim falls under an exclusion, we’ll explain the details and explore possible alternatives to assist you. Our team will support you throughout the process to ensure you get the best possible outcome.

How can I manage my policy?

Managing your policy is simple and convenient. Since we work with multiple insurance providers, each offers different platforms for policy management. Most providers allow you to view your policy details, make payments, renew coverage, and track claims online through their official websites or mobile apps. If you’re unsure how to access or manage your policy, we will guide you through the process and ensure you have everything set up properly. If you need any assistance, our team is always available to help.